Refund policy

We want you and your cat to love your Santa suit. If you change your mind, you can return it within 30 days of delivery for a full refund, and return postage is free.

How to start a return

Email us at hello@santapawsuit.com with your order number and the item you want to return. We will reply with return instructions and a prepaid return label, so please wait to hear from us before sending anything back, as returns sent without instructions may not reach us.

Condition of returns

Items should be unused and in the same condition you received them, with tags and original packaging where possible. As these are costumes worn by pets, we cannot accept items that have been washed, damaged or that carry pet hair or odour, unless the item is faulty.

Faulty, damaged or wrong items

If your order arrives faulty, damaged or not as described, email us with your order number and a photo of the problem and we will send a free replacement or give you a full refund, whichever you prefer. This does not affect your statutory rights.

Changing size

The quickest way to get a different size is to return the suit you have and place a new order for the size you need.

Bundle orders

If you return one suit from a bundle, we refund the discounted price you paid for that suit.

Refunds

Once we receive your return we will email you to confirm, and refund you within 14 days to your original payment method. Your bank or card provider may take a few extra days to show it.

Your legal rights

If you are in the UK or EU, you also have the legal right to cancel your order within 14 days of receiving it without giving a reason. Our 30 day returns policy is in addition to these rights.

Questions

Email hello@santapawsuit.com and we will be happy to help.